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Customer Service

To process an order on www.onfoot.es it will be essential to accept the following terms and conditions:

1. IDENTIFICATION AND CONTACT DETAILS OF THE SERVICE PROVIDER.

The General Contract Conditions included in this document are applicable to all commercial transactions carried out through the website www.onfoot.es, whose owner is On Foot Spain S.L., Carretera de Préjano 25 - 26580 - Arnedo , The Rioja. CIF-B26558932 Telf. (+34) 941 38 03 01 mail: info@onfoot.es

2. INTELLECTUAL AND INDUSTRIAL PROPERTY

The rights related to industrial and intellectual property (by way of example and not limited to: trademarks, logos, texts, photographs, icons, images, any graphic material, as well as graphic design, source code and other software elements contained on the webpage www.onfoot.es are owned by On Foot Spain S.L. or the representative companies and manufacturers of the products offered, therefore they are subject to intellectual and industrial property rights protected by Spanish and international legislation.

Without the prior written authorization of On Foot Spain S.L. or, where appropriate, the representative or the manufacturer of the product holding the rights, it is not allowed to use, reproduce, transmit, manipulate, as well as any use that exceeds a normal use and necessary for the visit of the page and the use of the services offered.

The access to the provided services does not suppose on the part of On Foot Spain S.L. renunciation, transmission or total or partial transfer of the rights derived from intellectual and industrial property, nor does it attribute rights of use, alteration, exploitation, reproduction, distribution or public communication on these contents without the prior and express authorization in writing of the respective owners of said rights, without prejudice to the right of viewing and obtaining a private copy of such content, provided that said right is exercised in accordance with the principles of good faith and provided that the intellectual and industrial property of the owner of such rights remains unchanged, It is used without commercial purposes and exclusively for the user's personal information.

The responsibility derived from the use of materials protected by the intellectual and industrial property rights contained in this page will correspond exclusively to the user.

3. OBJECT AND ACTIVITY.

www.onfoot.es is dedicated to Online Sale of footwear..

4. UPDATING OF THE WEB SITE REFERRED TO CONTRACTING.

On Foot Spain S.L. reserves the right to make modifications and updates on the products, prices, promotions and other conditions contained in www.onfoot.es, within its means, ensures that the information offered on the website is accurate and appears without typographical errors. In case of typography error, beyond the will of www.onfoot.es will proceed to its immediate correction. If it happens that a customer decides to make a purchase based on an error of this type, www.onfoot.es will inform you immediately of this error, both parties can rescind the purchase without any cost as long as the existence of such error is justified.

5. HOW TO BUY.

Through the consultation of our web page you can find out about our products and prices, adding your selection to the CART through the "BUY" selection.

Once this selection is completed, in the Order Cart Step, you can check the status of your car and / or modify its contents, as well as "continue buying".

When you consider the selection process finished, continue to the next "Process Order" Step, completing the mandatory fields marked.

Once completed, fill in the demanded fields regarding the means of payment.

Check that all the purchase data and other conditions are correct and complete the purchase, once read and accepted the Purchase Conditions, by checking "Completed Order".

An order confirmation notice will be sent to you.

6. FORMS OF PAYMENT.YOUR ONLINE BILLS QUICKLY, EASILY AND SECURE

  • Credit card
    As a standard security measure, at the time of making the transaction to the cardholder, the CVV2 Code, a 3-digit number that appears on the back of all the cards at the end of the magnetic stripe is requested, so that there is physical presence of the card at the time of making the transaction.
  • If you want even more security in your online sales, we also offer the Secure Electronic Commerce Authentication Service (3D Secure / SPA): System established by Visa / Mastercard / Eurocard to enable the making of secure purchases on the Internet eliminating the repudiation of transactions through the authentication of each of the parties involved in the transaction. It is based on a security mechanism in three steps:
    • The cardholder is authenticated before their Issuing Bank.
    • The trade is authenticated before your Acquirer Bank.
    • Means of Payment (Visa, Mastercard, ...) allow interoperability between both parties.
  • PayPal
    With PayPal you can buy with total security without sharing the confidential financial information with the sellers.
  • Your privacy is also protected with technology to prevent fraud before it appears and data encryption.
  • Cash on delivery
    You will pay the amount of the order directly to the person who delivers it to the address indicated.

7. WAYS OF DELIVERY, EXPENSES AND DEADLINES.

National Shipments and Portugal: Delivery 1/3 working days (Except Canary Islands, Ceuta and Melilla). Orders will be sent through NACEX.
International Shipping: Delivery 1/6 working days. Orders will be shipped via UPS, Tourline or MRW.
Amount: All shipments are free (Except Canary Islands, Ceuta and Melilla).

Temporally, we don’t deliver to Canary Islands, Ceuta and Melilla

Orders will be sent during office hours. Items are sent Monday through Friday, except holidays. To avoid any delivery incident (incorrect address, inability to find someone at home ...), the Customer must fill in the delivery address correctly. It is also recommended to indicate a contact telephone number.

In case the order can not be delivered due to force majeure, the total amount of the order will be returned to the Customer.

8. RETURNS AND CANCELLATIONS.

Right of withdrawal
If for any reason you are not satisfied with your order, ON FOOT SHOES offers you a period of 30 working days to exercise the right of withdrawal, counting from the date of delivery of the order. (Law 7/1996, of January 15 of Retail Trade Regulation modified by Law 47/2002, of December 19).

The cost of the return or change of size will be free only in Spain and Portugal (in the rest of countries, the cost of transport will be borne by the customer)

To generate a refund you have to call (+34) 941 38 03 01 (hours from 9: 00-13: 00 and 15: 30-19: 00 working days in Arnedo - La Rioja) and the transport will pick up the product at the same address where it was delivered .

You will have the option to change the product if it is available or to request the refund of the amount by the same channel where you made the purchase.

You just have to send us the items in perfect condition, keeping your inner tags

Once we receive the goods in our warehouse and verify that all the above conditions are met, On Foot Spain S.L. will manage the return of the product. ATTENTION!
Returns that do not comply with the above conditions will not be accepted. Returns:
If the payment was made through a Banking Card, the refund will be made on the same card.

Purchase Cancellation.
The user can cancel the purchase process as long as it has not been processed in its entirety and has not left our warehouse. In order to ensure the cancellation of the client, it is advisable to immediately contact us by telephone. In case the order has been sent before your call, it will be considered as a return.

9. DATA PROTECTION (Privacy)

On Foot Spain S.L., in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 and in the regulations of development, guarantees the security and confidentiality of the data provided by its customers.

In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, On Foot Spain S.L. informs that the personal data provided through the forms on this website or through email messages, will be incorporated into a data file and will be treated in an automated manner.

By sending the existing forms on this website the sender gives his consent to be included in the aforementioned file in order to provide the information requested in the forms or subscriptions.

In the event that the user decides to complete a form on this website where personal data is collected, it is informed that On Foot Spain S.L. It will adopt the technical and organizational measures necessary to guarantee the security of the data provided in order to avoid alterations, losses, treatments or unauthorized access, according to the current state of the technology and in accordance with the provisions of current legislation.

On Foot Spain S.L. However, it can not guarantee the absolute impregnability of the system, the access network, the Internet and therefore the violation of the data through fraudulent access to them by third parties.

The user will respond in any case of the veracity of the information provided and is responsible for communicating to On Foot Spain S.L. any modification on it, leaving On Foot Spain S.L. exempt from any responsibility in this regard.

The purpose of the file is to serve as information support to the fiscal, administrative, commercial, accounting management of the company.

If you wish, you can contact On Foot Spain S.L. domiciled in Carretera de Préjano 25 of 26580 - Arnedo, in order to exercise the rights of access, rectification, cancellation and opposition.

10. APPLICABLE LEGISLATION.

The commercial transactions made with www.onfoot.es are subject to Spanish legislation.

Application laws to the matter:

  • • Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.
  • • Law 7/96, of January 15, on the Regulation of Retail Commerce (LO 2/1996, of January 15, Complementary to the Regulation of Retail Trade, Law 47/2002, of December 19, on the reform of the Law 7/1996 and Law 1/2010, of March 1, reform of Law 7/1996).

In case of conflict or disagreement in the interpretation or application of these general contracting conditions, the judicial competence corresponds to the courts of the domicile of the consumer.

11. GUARANTEES

All the products offered by On Foot Spain S.L. They are guaranteed.

In case of defective product, the seller must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user. The seller is responsible for the lack of conformity that manifests itself within two years of delivery.

The consumer and user must inform the seller of the lack of conformity within two months of having knowledge of it through email and telephone that he wants to return a product. In this way, we will organize the return in the most suitable way. In the event that the problem of said product does not fall within the warranty, the consumer will pay the expenses originated by said return.

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